Privacy Policy

Your privacy is important to us. This notice explains our online information practices and the choices you can make about the way your information is used at our site.

The Information We Collect

We do not collect personally identifiable information about you – such as your name, address, telephone number, fax number, e-mail address, etc. – unless you choose to fill out a “Contact Us” form, found on many of the pages of the site or to email us directly.

We do automatically collect certain non-personally identifiable information when you visit our site – such as the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider (e.g., America Online, Earthlink).

How We Normally Use Information About You

We use non-personally identifiable information to analyze site usage (such as aggregated information on the pages visited by our users), which allows us to improve the design and content of our site.

In the ordinary course, we use personally identifiable information you provide solely to respond to your inquiry.
We will not contact you about other matters, unless you specifically request it, nor will we share, rent, or sell your personally identifiable information outside American Water. If you are interested in applying for a job at American Water, and choose to submit resume information by email, we will use it only for the internal application review process. We will not voluntarily share, rent or sell it outside American Water.

However, it is possible, though unlikely, that we might be forced to disclose personally identifiable information in response to legal process or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena or a law enforcement agency’s request.

Also, we cannot guarantee the privacy of personal information you transmit over the web or that may be collectable in transit by others, including contractors who provide services to us.

Collection of Information by Third-Party Sites and Sponsors

Our site contains links to other sites whose information practices may be different than ours. Visitors should consult the other sites’ privacy notices as we have no control over information that is submitted to, or collected by, these third parties.

American Water posts information about programs and events that are sponsored by or co-sponsored other companies or organizations. Should you choose to register electronically for any of these events, American Water, will have no control over the third-party sponsors’ use of this information. As for our own use of your registration information, that will be handled by us as if you had registered by telephone or on paper. In other words, the privacy policies applicable to our Web site will not apply.

Cookies

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.

When you visit our website we send you a cookie. Cookies may be used in the following ways:

  • To enable the personalization features on our website (which give you the ability to recall recently viewed pages and see information which you have input on line).
  • To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

Two types of cookies may be used on this website, session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Disabling/Enabling Cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

Our Commitment to Security

We employ security measures to prevent unauthorized access to information that we collect online. However, we cannot guarantee the security of your personal information.

How to Contact Us

If you have any questions or concerns about the privacy policy for American Water, or its implementation, you may contact us at (512) 388-0022. If at any time you decide that we should no longer hold any of your personal data, or wish to change the use to which any such data can be put, please let us know by calling us at this number.

Revisions to our Privacy Policy

We reserve the right to revise this policy or any part of it from time to time. Please review the policy periodically for changes.

NO WARRANTY

THIS SITE IS PROVIDED “AS IS.” American Water MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND ABOUT THIS SITE INCLUDING ITS SOFTWARE, CONTENT OR INFORMATION. American Water WILL HAVE NO LIABILITY FOR DAMAGES RESULTING FROM USE OF THIS SITE EVEN IF SUCH DAMAGES RESULT FROM ERRORS, NEGLIGENCE OR DELIBERATE ACTS OF American Water. American Water DOES NOT WARRANT THAT THIS SITE IS FREE FROM VIRUSES. AS IN ANY INTERNET TRANSACTION, American Water CANNOT CERTIFY THAT TRANSACTIONS ARE FREE FROM INTERCEPTION INTERFERENCE OR VIRUSES. American Water SHALL HAVE NO LIABILITY FOR ANY INFORMATION NOT RECEIVED BY YOU OR ANY UNAUTHORIZED ACCESS BY THIRD PARTIES. IF YOUR STATE DOES NOT PERMIT THIS WAIVER OF LIABILITY, American Water’S LIABILITY SHALL BE LIMITED TO THE AMOUNT YOU PAID TO ACCESS THIS SITE.

LINKED SITES

American Water HAS NO CONTROL OVER OR RESPONSIBILITY FOR MATERIAL ON OTHER WEB SITES ACCESSED BY HYPERTEXT LINKS FROM THIS SITE. HYPERTEXT LINKS ARE PROVIDED ONLY AS A CONVENIENCE TO USERS OF THIS SITE. American Water DOES NOT VERIFY THE INFORMATION ON LINKED SITES AND DOES NOT ENDORSE THESE SITES OR THEIR SOURCE.

Disclaimer

This Website has been prepared solely for the purpose of providing information about American Water and the services and products it offers. This Website has been compiled in good faith by American Water. However, no representation is made as to the completeness or accuracy of the information it contains. In particular, you should be aware that this information may be incomplete, may contain errors or may have become out of date.

American Water reserves the right to add, modify or delete any information at this Website at any time. This publication and any references to products or services are provided “as is” without any warranty or implied term of any kind.